Privacy Policy

1. Introduction

ParlayGuarantee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports information service at parlayguarantee.com (the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Information You Provide

• Account Information: Email address for account creation and magic link authentication
• Payment Information: Billing details processed securely through our payment processors
• Communication: Messages you send us through support channels
• Preferences: Sport preferences, notification settings, and service preferences
• Betting Configuration: Preferred sportsbook platform and typical bet amounts, used solely for tracking accuracy threshold fulfillment and processing refunds

Information Automatically Collected

• Usage Data: Pages viewed, time spent, features used, clicks and interactions
• Device Information: Browser type, operating system, device type, screen resolution
• IP Address: For security, fraud prevention, and approximate location
• Cookies: Session management and user preferences (see Cookie section)
• Log Data: Server logs including IP addresses, timestamps, and requested resources

Information We Do NOT Collect

• Social Security Numbers or government ID numbers
• Banking account information (payment processors handle this)
• Precise location data (unless you explicitly provide it)
• Audio or video recordings
• Biometric data
• Information about your actual bets or gambling activities

3. How We Use Your Information

Service Provision

• Deliver sports information and parlay suggestions
• Process payments and manage subscriptions
• Send magic link authentication emails
• Provide customer support
• Customize content based on your sport preferences

Business Operations

• Improve and optimize our AI algorithms
• Analyze usage patterns to enhance user experience
• Prevent fraud and maintain security
• Comply with legal obligations
• Conduct internal research and analytics

Communications

• Send service-related notifications
• Provide customer support responses
• Send optional marketing emails (with your consent)
• Notify about important policy or service changes

4. Information Sharing and Disclosure

We Share Information With:

• Service Providers: Payment processors, email services, cloud hosting, analytics providers
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly authorize us to share specific information

We DO NOT:

• Sell your personal information to third parties
• Share your data with advertising networks for targeted ads
• Provide your information to gambling operators or sportsbooks
• Share user data with other users or make it publicly visible
• Use your data for purposes other than those described in this policy

5. Cookies and Tracking Technologies

Essential Cookies

Required for basic site functionality:

• Authentication and session management
• Security and fraud prevention
• Load balancing and performance

Analytics Cookies

Help us understand how you use our service:

• Page views and user interactions
• Performance metrics and error tracking
• Feature usage and user journey analysis

Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect site functionality. We do not use third-party advertising cookies or tracking pixels.

6. Data Security

We implement industry-standard security measures:

Technical Safeguards

• Encryption: All data in transit and at rest is encrypted using AES-256
• Secure Authentication: Magic link system eliminates password vulnerabilities
• HTTPS: All connections use SSL/TLS encryption
• Secure Hosting: Enterprise-grade cloud infrastructure with 24/7 monitoring

Operational Security

• Regular security audits and vulnerability assessments
• Access controls and employee background checks
• Incident response procedures
• Regular backups and disaster recovery plans

While we use industry-standard security measures, no system is 100% secure. We encourage users to use unique, strong credentials and report any suspicious activity immediately.

7. Your Privacy Rights

Access and Control

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain data processing activities

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

If you are in the EU/EEA, you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your data protection authority.

To exercise any of these rights, contact us at privacy@parlayguarantee.com. We will respond within the legally required timeframe.

8. Data Retention

We retain personal information only as long as necessary:

• Account Data: Until account deletion or 3 years after last activity
• Payment Records: 7 years for tax and accounting purposes
• Usage Analytics: Aggregated data may be retained indefinitely
• Support Communications: 2 years after resolution
• Marketing Data: Until you unsubscribe or request deletion

When we delete data, it is removed from our active systems. Some data may persist in backups for up to 90 days before permanent deletion.

9. International Data Transfers

Our services are based in the United States. If you access our Service from outside the US, your data may be transferred to, stored, and processed in the US where our servers are located and our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our Service is not intended for individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we learn we have collected information from someone under 21, we will delete that information immediately.

If you believe we have collected information from someone under 21, please contact us at privacy@parlayguarantee.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a notice on our Service

Material changes will be effective 30 days after notice is provided. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: